At WorkwearHub, we are not happy unless you are. You can return your purchase for an exchange or full refund within 60 days of purchase.

Your items must be unused, in original condition with all tags attached and returned in the original packaging. It is FREE to return your order to us, but your original shipping cost will not be refunded.

FOR AUSTRALIAN CUSTOMERS

GREAT NEWS! WorkerwearHub now offers Refundid for your return. You can receive an instant refund, before your send your items back, at no cost to you.

To receive an instant refund using REFUNDID, please follow the steps below:

  1. Ensure your items are in their original condition with tags still attached and in original packaging, to be eligible for a refund.
  2. Enter your order details below to receive your full refund instantly. 
  3. Complete the Refundid form included with your order, noting your Order Number, so we can match this up with your return.
  4. Ship your items back to WorkerwearHub within the next 3 days, using the Australia Post returns label included with your order. Attach the label to the outside of the original post bag and take to the post office. Note: Please do not stick the label directly on boot box or clothing bags. Items must be placed in a post bag.
  5. Keep your receipt with your returns tracking number on it, as you will need to enter the tracking number in your Refundid Account.

Returns

Please enter your order details to access your refund now! (for Australian Customers only)

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If you are not using Refundid, please follow the steps below to return your order for a refund or exchange:
  1. Contact us by email or phone first and request a Return Merchandise Authorisation Number (RMA). This is so we can manage your returned item.  Email returns@workwearhub.com.au or call 1300 488 573.
  2. Complete the returns form found in your post bag. Please remember to include the RMA number and reason for return.
  3. Take the Australia Post Returns label out of the bag that was sent with your order.  You will need this.
  4. Re-wrap the item to be returned so that it is in the same condition as you received it and place it back in the original post bag.
  5. Place the Australia Post label to the outside of the parcel, making sure to cover the original address label to avoid confusion. Note: Please do not stick the label directly on boot box or clothing bags.  Items must be placed in a post bag.

FOR NEW ZEALAND CUSTOMERS

  1. Ensure your items are in their original condition with tags still attached and in original packaging, to be eligible for a refund.
  2. Contact us by email or phone first and we will lodge your return request and create an International Returns Label for you. Email returns@workwearhub.com.au or call 1300 488 573.
  3. You can print this label yourself or take it to NZ Post who will print the label for you from your mobile phone.
  4. Re-wrap the item to be returned so that it is in the same condition as you received it and place it back in the original post bag.
  5. Place the International Returns Label to the outside of the parcel, making sure to cover the original address label to avoid confusion. Note: Please do not stick the label directly on boot box or clothing bags.  Items must be placed in a post bag.

RETURNS TO WORKWEARHUB

WorkwearHub

1 Davo Court

Burleigh Heads QLD  4220

*** IMPORTANT ***

CLEARANCE ITEMS & UNDERWEAR

Please note any items marked as CLEARANCE on our website or Underwear are final and cannot be returned for a refund or exchange, unless the item received is faulty or incorrect. 

WorkwearHub does not sell used products. Your item must be returned in new and unused condition with all tags attached and in the original packaging.

The shipping cost of your order will not be refunded.

ORIGINAL CONDITION

Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

REFUNDID FOR AUSTRALIAN CUSTOMERS ONLY

Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.

Does it cost?

Refundid is 100% free meaning you can receive your full refund instantly at no additional cost.

How do I send my order back?

WorkwearHub includes with your order an Australia Post returns label to send your order back. Alternatively, Refundid offers the option to purchase a pick-up, or drop-off return shipping label.

What do I do after receiving my refund from Refundid?

After using Refundid your refund process is complete. If you have not shipped back your items, you must do so by sending them to the address specified above within 3 days.

REFUNDS

If you choose not to use Refundid, we will refund your purchase within 7-10 days of receiving the item.  Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.

EXCHANGES

If you would like to exchange your goods, we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out.

FAULTY PRODUCTS

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled out and the goods will be assessed. We may also consult with the supplier and/or manufacturer.  If the product is found to be faulty you will receive a full refund excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.

For additional information contact our Customer Service Team on 1300 488 573