WorkwearHub Easy Returns Policy

At WorkwearHub, your satisfaction is our priority. If something’s not right, we make it easy to return or exchange your purchase within 60 days. Start your return or exchange here 

Return & Exchange Basics

• Returns and exchanges are easy – return or exchange your items within 60 days of purchase.
• The $9.95 return shipping label fee will be deducted from your refund.
• Items must be unused, in original packaging, have all tags attached, and not be a final sale item.
• You can choose:
  • Instant Refund (via Refundid – AU customers only)
  • Standard Refund (processed after item is received)
  • Instant Exchange (via Refundid – AU customers only)
  • Standard Exchange (processed after item is received)

How to Start a Return or Exchange

• Enter your Order Number and Email Address into our returns portal here, 
• Select your items and return method (Instant or Standard)
• Send items back within 7 days using the return label provided
• Keep your tracking number as proof of return
• Please use a post bag – do not attach return labels directly to product boxes or bags.

Instant Refund (AU Only)

• Receive your refund before sending your items back.
• $9.95 return shipping label fee applies.
• Items must be sent within 7 days of submitting your request.
• Refunds issued to original payment method.
• Original shipping fees are non-refundable.
• Start your exchange here 

Standard Refund

• Refunds processed within 7–10 business days after we receive your return.
• $9.95 return shipping label fee will be deducted.
• Original shipping fees are non-refundable.
• Orders purchased with a promo code or voucher may be refunded as store credit.
• Free gifts must be returned or their value may be deducted from your refund.

Instant Exchange

• A new order will be created immediately to secure your replacement item(s).
• Return your original item within 7 days using the prepaid label.
• Return processing takes up to 5 business days.
• $9.95 exchange fee applies.
• Exchange for same item in a different size or shop for something else.
• If the new order total is higher, pay the difference; if lower, you'll be refunded the difference.

Standard Exchange

• Processed after we receive your return (7–10 business days).
• Return your item within 7 days using the prepaid label.
• $9.95 exchange fee applies – pay when selecting your replacement item(s).
• You may exchange for a different item or size.
• Differences in value will be charged or refunded accordingly.

Returning In Store

You’re welcome to visit our Burleigh Heads retail store for returns and exchanges:

• Return your online order for a full refund.
• Initiate a warranty claim for faulty items (assessment may be required).
• Exchange items (if not available in store, we’ll process and ship or prepare for Click & Collect).

Please ensure:

• Items are unworn, with original tags and packaging.
• You bring proof of purchase (order number or confirmation).

Items That Can’t Be Returned

• Final Sale items
• Underwear
• Customised uniform orders
• Gift cards & e-gift cards
• Used, damaged or unfit-for-resale items

Other Notes

• Drop ship items must be returned at your cost, based on supplier policy.
• Shoes/boxed items must be returned in original boxes placed inside postage bags.

Faulty Products & Warranty Claims

We inspect all items before dispatch. If you believe an item is faulty:

How to Lodge a Fault Claim

• Email service@workwearhub.com.au
• Include your order number, proof of purchase, photos/video of the fault, and a brief description. Find the image details to to include in your email for warranty claims here.

Warranty Process

• Suppliers may require assessment before approving a claim.
• Assessment may take longer than 7–10 business days.
• Final decisions rest with the supplier.

Returns & Evidence Requirements

• We may ask for:
  • Return of the faulty item for inspection
  • OR photographic destruction evidence
• Hold onto items until we confirm if return is needed.

Refunds & Replacements

• Confirmed faulty items are eligible for replacement, repair or refund (excluding shipping).
• For discontinued items, a refund or store credit may be offered.
• Misuse, wear and tear, or incorrect care is not covered.
• Claims must be lodged within 6 months of purchase.

Custom Uniform Orders

Not eligible for return or exchange. For assistance, contact uniforms@workwearhub.com.au.

Need Help?

Our Customer Service Team is ready to assist – call us on 1300 488 573.

Returns for New Zealand Customers

We accept NZ returns with a flat $9.95 AUD fee (deducted from refund). Please:

• Ensure items are unused, tagged, and in original packaging.
• Email returns@workwearhub.com.au or call 1300 488 573.
• We’ll send your return label – print at home or NZ Post can print it.
• Wrap your item and affix the label properly.
• Drop it off at any NZ Post location.
• Refunds/exchanges processed within 10 business days after receipt in Australia.