Yes you can! Just call our toll free number 1300 488 573 and a Customer Service team member will take your order.
We offer FREE Shipping Australia Wide for orders over $99. For orders under $99 we offer flat rate shipping for $9.95. We also offer Express Shipping for $19.95. Just select Express Shipping in the cart.
NEW ZEALAND - Free standard shipping for orders over $199. For orders under $199 we offer $20.00 flat rate shipping.
For international shipping please contact us for a quote at email@example.com or call on 1300 488 573.
For our Australian Customers - If we receive your order before 3pm Monday - Friday AEST, and your item is in stock, it will be shipped that day and arrive within 2-3 working days to metropolitan areas and within 7 working days to rural and regional areas.
If you have chosen EXPRESS DELIVERY and order before 3pm Monday - Friday AEST, and your item is in stock, you can expect delivery the next business day if you are located in the Australia Post Express Delivery Zone. Click HERE to check if your postcode is in the Express Delivery Zone.
For our New Zealand Customers - We use Australia Post International Express Post for all New Zealand orders. If we receive your order before 3pm Monday - Friday AEST, and your item is in stock, your order will be shipped from our warehouse on the same day.
Yes! When your order is shipped from our warehouse you will receive an email with a tracking number and a link. Just click on the link to check the delivery status of your order online with Australia Post, Startrack or Fastway Couriers.
Sizing and sizes vary from brand to brand. We stock sizes ranging from 6 to 28 in women's clothing, XXS to 9XL in men's clothing, and AU Size 2 to 17 in footwear.
All apparel and footwear pages have a size information popup chart to help you chose the right size. If you need advice, please call us toll free on 1300 488 573 from 9am - 5pm EST.
Over 95% of our products are in stock ready to ship. Occasionally some highly popular or unique items may not be in stock. Please call us toll free on 1300 488 573 from 9am - 5pm EST. and we will do all we can to get your item in stock or offer you an alternative where possible.
Returns & Exchanges
WorkwearHub offers a 60 day FREE returns policy. To return an item and receive an instant refund from Refundid click here. Alternatively, you simply need to contact WorkwearHub to notify us of your return and we will issue you with a Return Merchant Authorisation (RMA) number provided all requirements are met. Please note your shipping cost will not be refunded but it is free to return your order to us.
For more information please view our Returns page.
To us, the branded shoebox or packaging is just as important as the purchase itself, so unfortunately we can't accept shoes/accessories back for an exchange or refund without it.
Absolutely, WorkwearHub has a 60-day returns policy.
Yes we do! If you are not happy with your purchase, you may return your item to WorkwearHub for a full refund within 60 days of purchase. Your item must be in an unused condition with all tags attached and in the original packaging. For more information please see our returns & exchanges page.
If you have received an item different to the one you ordered, please contact our Customer Service team on 1300 488 573.
If you would like to exchange your item we recommend placing a new order on our website and returning your original item for refund, to avoid exchange items selling out.
If you think your product has a defect, please contact Customer Service as soon as possible to notify us of the defect. We will issue you with a RMA number.
Once we receive your returned product, we will assess it and may also consult with the supplier and manufacturer.
If the product is found to be faulty you will receive a full refund, including any postage paid by you. This may take longer than 7-10 days as a third party may be involved in the assessment.
Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
You can pay for your order with Visa, Mastercard, AMEX and Paypal. We also offer Afterpay and Zippay, which is just like lay-by, but better! Pay your order off by making 4 easy installments over 8 weeks. PLUS you receive your order immediately, no waiting, no added interest, fees or charges. Just select your preferred payment method at the checkout.
We strive to ensure that every credit card transaction occurs within a secure environment.
Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards.
When purchasing from WorkwearHub your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
Because credit card information has been encrypted, it is completely invisible; even to our customer service team.
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue, please contact our Customer Service Team on 1300 488 573.
All successful orders and transactions will receive a confirmation email after purchase.
If you do not receive a confirmation email, please contact our Customer Service Team on 1300 488 573.
We will refund your purchase within 7-10 days of receiving your returned item.
Your refund will be issued through the same transaction method used to make the original purchase. For further information please see our Returns Policy.
I have changed my contact details – how do I update my details on my account?
Click the My Account tab on the top right hand side of the WorkwearHub home page.
You will then be prompted for your account details.
Scroll down to find your account information. Click 'edit' next to 'contact information'.
Change your contact details and click ‘save’.
We load new products and restock existing products each week, to ensure we stock the largest range and biggest brands.
Yes we do! To sign up and receive Product Updates and Special Offers, go to our home page and subscribe. You will also receive $20 off your first order!
If your order is "Being Prepared" it means that we are preparing your order and getting your products ready for shipping. If you have any questions on delivery times, please contact us by phone, email or on live chat.
Mates Rates Loyalty Program
WorkwearHub Mates Rates is our way of showing our appreciation to our loyal customers. You’ll earn credits for activities on our site, like making purchases, referring a friend to the website and other onsite activities. Once you earn enough credits you can convert those credits into $$ off vouchers! You can use your vouchers in-store and online and also enjoy the benefits of early product and sale access, invites to exclusive events, and discounted shipping the more you earn the more you save.
Anyone with an online account is automatically enrolled into the Mates Rates loyalty program and will be able to start earning credits. Create an account here.
Earning credits is easy and done through a number of different activities.
You can earn credits by:
Making a purchase in store OR online. Earn up to 10 credits per $ spent - Credits earned differ depending on your current Mates Rates tier
Refer a friend and they get $15 off their very first online purchase with us, if they end up making a purchase you get a reward of up to 4000 credits (depending on your current tier level)! Please note: their $15 off code will only work if it is the very first time they have purchased online from us. This is for online orders only, it does not apply to in-store orders.
Creating a account will earn you 150 credits (this is for accounts who do not have an existing account with WorkwearHub)
Following WorkwearHub on Instagram will earn you 150 credits
Liking WorkwearHub on Facebook will earn you 150 credits
Joining our mailing list will earn you 200 credits.
Credits can be earned from the time you create your account and when you shop while logged into your account. If you have made a purchase in the 72 hours prior to making a account the credits from these purchases will be allocated to our account. If you have an existing account you will start earning credits on each purchase from the launch on WorkwearHub’s Mates Rates Loyalty Program in February 2022, credits will NOT be added from previous purchases.
Select the tab called Rewards at the top of the page here. Here you’ll see all the rewards we offer. If you have enough credits, you can redeem them for a reward.
You are able to earn as many credits as you can - they do have an expiration date though.
Approved: These credits are ready to be redeemed on rewards
Pending: If you have earned credits by purchasing or through the referral option, these credits need to be verified before you can redeem them. Once the credits are approved you will be able to redeem them.
Cancelled: These credits will not be added to your account, This happens when you have cancelled or returned a purchase.
After making a purchase points earned from that purchase will be added to your account after 60 days. This is to align with our 60 day return policy just to ensure points are not being earned on products that are being returned.
It can sometimes take a few minutes for the system to process your activity and provide your credits.
No - please redeem your credits for a voucher which then needs to be applied during checkout. To do this, go to ‘My Account’ log in then go to the Mates Rates page here on this page select rewards. You will then see all the rewards we offer. If you have enough credits, you can redeem them for a reward.
If you no longer wish to earn credits, please contact us and ask to be removed from the program
Just contact us and we'll re-enroll you.
Yes, all credits will expire after 24 months. For example, if you earn 100 credits today, these credits will expire 24 months from now.
Please contact us on 1300 488 573 or email us at firstname.lastname@example.org
Orders placed through WorkwearHub’s B2B services including but not limited to orders of screen printing, embroidery services and any additional costs associated are excluded from Mates Rates loyalty program and are not valid purchases to earn credits as part of the program.
Any order placed with a Xero invoice will be excluded from Mates Rates loyalty program and are not valid purchases to earn credits as part of the program. This includes, but is not limited to : Orders with items not ranged on our website, B2B orders and any orders with a personalisation service applied