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Frequently Asked Questions
Contact
EMAIL service@workwearhub.com.au
ADDRESS:
1 Davo Court
Burleigh Heads QLDΒ 4220
Yes you can! Just call our toll free number 1300 488 573 and a Customer Service team member will take your order.
Shipping
We offer FREE Shipping Australia Wide for orders over $79. For orders under $79 we offer flat rate shipping for $14.95. We also offer Express Shipping for $19.95. Just select Express Shipping in the cart. Β
NEW ZEALAND - Free standard shipping for orders over $79. For orders under $79 we offer $20.00AUD flat rate shipping.
For international shipping please contact us for a quote at service@workwearhub.com.au or call on 1300 488 573.
For our Australian Customers - If we receive your order before 3pm Monday - Friday AEST, and your item is in stock, it will be shipped that day and arrive within 2-5 working days to metropolitan areas and within 7 working days to rural and regional areas.Β
If you have chosen EXPRESS DELIVERY and order before 3pm Monday - Friday AEST, and your item is in stock, you can expect delivery the next business day if you are located in the Australia Post Express Delivery Zone. ClickΒ HEREΒ to check if your postcode is in the Express Delivery Zone.
For our New Zealand Customers - We use Australia Post International Express Post. Your order will should arrive within 5-10 business days
If we receive your order before 3pm Monday - Friday AEST,Β and your item is in stock, your order will be shipped from our warehouse on the same day.Β
Yes! When your order is shipped from our warehouse you will receive an email with a tracking number and a link. Just click on the link to check the delivery status of your order online with Australia Post, Startrack or Aramex.
Please callΒ 1300 488 573Β or emailΒ service@workwearhub.com.auΒ for a quote to ship an order outside of Australia.
Sizing and sizes vary from brand to brand. We stock sizes ranging from 6 to 24 in women's clothing, XXS to 9XL in men's clothing, and AU Size 2 to 17 in footwear.
All apparel and footwear pages have a size information popup chart to help you chose the right size. If you need advice, please call us toll free on 1300 488 573 from 9am - 4pm AEST.
Over 95% of our products are in stock ready to ship. Occasionally some highly popular or unique items may not be in stock. Β Please call us toll free on 1300 488 573 from 9am - 4pm AEST.Β and we will do all we can to get your item in stock or offer you an alternative where possible.
Alternatively you can sign up to be notified when the product comes back in stock.
Returns & Exchanges
To us, the branded shoebox or packaging is just as important as the purchase itself, so unfortunately we can't accept shoes/accessories back for an exchange or refund without it.
Absolutely, WorkwearHub has a 60-day returns policy.
Please visit ourΒ Returns PolicyΒ to view our rules for order returns.
If you have received an item different to the one you ordered, please contact our Customer Service team on 1300 488 573.
If you would like to exchange your item please click here for more information
If you think your product has a defect, please contact Customer Service as soon as possible to notify us of the defect. Β
Once we receive your returned product, we will assess it and may also consult with the supplier and manufacturer.
If the product is found to be faulty you will receive a full refund, including any postage paid by you. This may take longer than 7-10 days as a third party may be involved in the assessment.
See ourΒ returns & exchangesΒ page for more information.
Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before youβre issued a refund. Use Refundid to get your refund before youβve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
ClickΒ hereΒ to get started!
Payment
You can pay for your order with Visa, Mastercard, AMEX and Paypal. We also offer Afterpay and Zippay.
We strive to ensure that every credit card transaction occurs within a secure environment.
Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards.
When purchasing from WorkwearHub your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
Because credit card information has been encrypted, it is completely invisible; even to our customer service team.
View ourΒ Privacy PolicyΒ for further information.
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue, please contact our Customer Service Team on 1300 488 573.
All successful orders and transactions will receive a confirmation email after purchase.
If you do not receive a confirmation email, please contact our Customer Service Team on 1300 488 573.
We will refund your purchase within 7-10 days of receiving your returned item.
Your refund will be issued through the same transaction method used to make the original purchase.Β For further information please see ourΒ Returns Policy.
General Questions
WorkwearHub respects your privacy.Β VisitΒ Privacy PolicyΒ for more detail.
We load new products and restock existing products each week, to ensure we stock the largest range and biggest brands.
Yes we do! To sign up and receive Product Updates and Special Offers, go to our home page and subscribe.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
