Returns & Exchanges

Easy returns within 60 days of purchase. Instant or standard - your choice.

Start a Return or Exchange

📅

60 Day Returns

Return or exchange within 60 days of purchase.

🏷️

$9.95 Label Fee

Return shipping label fee deducted from your refund.

📦

Item Condition

Items must be unused, in original packaging, with all tags attached.

Start here

Returns Portal

RETURNS

Enter your details to start your return

Enter your order number and email address into the returns portal above.

Select your items and choose your return method - Instant or Standard.

Send items back within 7 days using the return label provided. Keep your tracking number as proof.

Use a post bag - do not attach return labels directly to product boxes or shoe boxes.

Your options

Refund & Exchange Options

Instant — AU Only

Instant Refund

Receive your refund before sending items back
$9.95 return shipping label fee applies
Items must be sent within 7 days
Refunded to original payment method
Original shipping fees are non-refundable

Start an instant refund →

Standard

Standard Refund

Processed within 7–10 business days of receiving your return
$9.95 return shipping label fee deducted
Original shipping fees are non-refundable
Promo code/voucher orders may be refunded as store credit
Free gifts must be returned or their value deducted

Start a standard refund →

Instant — AU Only

Instant Exchange

New order created immediately to secure your replacement
Return your original item within 7 days
Processing takes up to 5 business days
$9.95 exchange fee applies
Exchange for same item in a different size

Start an instant exchange →

Standard

Standard Exchange

Processed after we receive your return (7–10 business days)
Return your item within 7 days using the prepaid label
$9.95 exchange fee — paid when selecting replacement item(s)
Exchange for a different size

Start a standard exchange →

In person

Returning In Store

Burleigh Heads

Gold Coast

1 Davo Court
Burleigh Heads QLD 4220

Mon–Fri 7:30am–4:30pm
Sat 7:30am–4:00pm
Sun 10:00am–4:00pm

Virginia

Brisbane

1904 Sandgate Road
Virginia QLD 4014

Mon–Fri 7:00am–5:00pm
Sat 8:00am–4:00pm
Sun 9:00am–4:00pm

Return your online order for a full refund or exchange

Initiate a warranty claim for faulty items (assessment may be required)

Exchange items - if not available in store, we'll ship or prepare for Click & Collect

Please bring: Items unworn with original tags and packaging, plus proof of purchase (order number or confirmation email).

Exclusions

Items That Can't Be Returned

Final Sale items

Underwear

Customised uniform orders

Gift cards & e-gift cards

Used, damaged or unfit-for-resale items

Drop ship items must be returned at your cost, based on supplier policy. Shoes and boxed items must be returned in their original boxes, placed inside a postage bag.

Faulty items

Warranty Claims

We inspect all items before dispatch. If you believe an item is faulty, please contact us as soon as possible with the details below.

📧

How to Lodge a Claim

Email service@workwearhub.com.au with your order number, proof of purchase, photos or video of the fault, and a brief description. See the image requirements for warranty claims here.

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Assessment Process

Suppliers may require assessment before approving a claim. This can take longer than 7–10 business days. Final decisions rest with the supplier.

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Evidence Requirements

We may ask for return of the faulty item for inspection, or photographic destruction evidence. Please hold onto your item until we confirm what's needed.

✅

Outcomes

Confirmed faulty items are eligible for replacement, repair, or refund (excluding shipping)
Discontinued items may be offered a refund or store credit
Misuse, wear and tear, or incorrect care is not covered
Claims must be lodged within 6 months of purchase

Custom Uniform Orders are not eligible for return or exchange. For assistance contact uniforms@workwearhub.com.au

New Zealand

Returns for NZ Customers

We accept returns from New Zealand customers with a flat $9.95 AUD fee deducted from your refund. Please ensure items are unused, tagged, and in original packaging.

Email returns@workwearhub.com.au or call 1300 488 573 to request your return label.

We'll send your return label - print at home or NZ Post can print it for you.

Wrap your item securely and affix the label properly.

Drop it off at any NZ Post location.

Refunds and exchanges are processed within 10 business days after we receive your return in Australia.

Need help?

Get in Touch

Our customer service team is ready to help with any returns or exchange queries.

Phone

1300 488 573

service@workwearhub.com.au

Waist (cm)	Waist (inch)	Inside Leg (cm)
Regular Fit (R)
67	26	73-79
72	28	73-80
77	30	73-81
82	32	75-82
87	34	77-82
92	36	79-83
97	38	81-83
102	40	82-84
107	42	82-84
112	44	82-85
117	46	82-85
122	48	82-86
127	50	82-86

Stout Fit (S)
87	34	72-78
82	36	74-79
97	38	76-79
102	40	78-80
107	42	80-80
112	44	80-81
117	46	80-81
122	48	80-82
127	50	80-82
132	52	80-83
137	54	80-83
142	56	80-83
147	58	80-83
152	+60	80-83

Long Fit (L)
74	26	79-83
79	28	81-84
84	30	83-86
89	32	85-87
94	34	87-88
99	36	89-90
104	38	90-91

International	Chest (cm)	Chest (inch)
XXS	82-85	32-33
XS	87-90	34-35
S	92-95	36-37
M	97-100	38-39
L	102-105	40-41
XL	107-110	42-43
2XL	112-115	44-45
3XL	117-120	46-47
4XL	122-125	48-49
5XL	127-130	50-51
6XL	132-135	52-53
7XL	137-140	54-55
8XL	142-145	56-57

AU/UK	US	EU
2	3	35
2.5	3.5	35.5
3	4	36
3.5	4.5	36.5
4	5	37
4.5	5.5	37.5
5	6	38
5.5	6.6	38.5
6	7	39
6.5	7.5	40
7	8	41
7.5	8.5	41.5
8	9	42
8.5	9.5	42.5
9	10	43
9.5	10.5	43.5
10	11	44
10.5	11.5	45
11	12	46
11.5	12.5	46.5
12	13	47
12.5	13.5	47.5
13	14	48
13.5	14.5	48.5
14	15	49
15	16	51
16	17	53
17	18	55

Please note that this is a guide only and sizes may vary from brand to brand.