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How do I contact WorkwearHub?

EMAIL service@workwearhub.com.au

PHONE Toll Free 1300 488 573 (9am to 5pm Monday - Friday AEST)

 

Or visit our Contact Us page.

 

All product returns should be sent to:

Returns

WorkwearHub

11/14 Rothcote Court

West Burleigh QLD  4220

Can I order from WorkwearHub over the phone?

Yes you can! Just call our toll free number 1300 488 573 and a Customer Service team member will take your order.

How much does shipping cost?

We offer $9.95 flat rate shipping Australia Wide. Order as many items as you like and never pay more than $9.95 for shipping. We also offer Express Shipping for our Premium Brands. Just select Express Shipping in the cart.  

* Please note Express Shipping is not available if your order includes other brands that are not in the Premium Brand range.

For all other brands, please contact us for an express shipping quote by email service@workwearhub.com.au or call on 1300 488 573.

 

 

How long will it take for my order to arrive?

If we receive your order before 1pm Monday - Friday AEST, and your item is in stock, it will be shipped that day and arrive within 2-3 working days to metropolitan areas and within 7 working days to rural and regional areas. 

 

If you have chosen EXPRESS DELIVERY and order before 1pm Monday - Friday AEST, and your item is in stock, you can expect delivery the next business day if you are located in the Australia Post Express Delivery Zone. Click HERE to check if your postcode is in the Express Delivery Zone.

Can I track my order?

Yes! When your order is shipped from our warehouse you will receive an email with a tracking number and a link.   Just click on the link to check the delivery status of your order online with Australia Post or Fastway Couriers.

Do all deliveries require a signature?

Deliveries will require a signature. If you will not be home to sign for your delivery, please select "Authority to Leave" when you checkout in the shopping cart. Your order can be delivered without a signature.

If you do not select "Authority to Leave" and no one is available to sign when your delivery arrives, a calling card will be left.

For Australia Post eParcel consignments you will be required to pick up your parcel at a designated Australia Post Retail outlet.

For Fastway Courier consignments, a second attempt will be made to deliver your parcel within the following two business days. If delivery is still not successful, arrangements will be made for you to pickup the parcel from your local Fastway Couriers depot.

Do you deliver to international addresses?

Please call 1300 488 573 or email service@workwearhub.com.au for a quote to ship an order outside of Australia.

I’m not sure what size to order?

Sizing and sizes vary from brand to brand. We stock sizes ranging from 6 to 28 in women's clothing, XXS to 9XL in men's clothing, and AU Size 2 to 17 in footwear.

All apparel and footwear pages have a size information popup chart to help you chose the right size.

If you need advice, please call us toll free on 1300 488 573 from 9am - 5pm EST.

The item I want is out of stock. What now?

Although we try to have a stock level that will keep up with demand, some highly popular or unique items may not be in stock from time to time.  Please call us toll free on 1300 488 573 from 9am - 5pm EST. and we will do all we can to get your item in stock or offer you an alternative where possible.

Can I return my purchase?

WorkwearHub offers a 100 day returns policy. To return an item you simply need to contact WorkwearHub to notify us of your intention to return and we will issue you with a Return Merchant Authorisation (RMA) number provided all requirements are met.


For more information please view our Returns page.

What if I don't have the branded shoebox or packaging my purchase came in anymore?

To us, the branded shoebox or packaging is just as important as the purchase itself, so unfortunately we can't accept shoes/accessories back for an exchange or refund without it.

Can I return my order if I change my mind?

Absolutely, WorkwearHub has a 100-day returns policy.


Please visit our Returns Policy to view our rules for order returns.

Do you refund sale items?

Yes we do!


For more information on how to return your item, check out our Returns page.

How can I pay for my order?

You can pay for your order with Visa, Mastercard, AMEX and Paypal. We also offer Afterpay, which is just like lay-by, but better! Pay your order off by making 4 easy installments over 8 weeks. PLUS you receive your order immediately, no waiting, no added interest, fees or charges. Just select your preferred payment method at the checkout.

Is it safe to use my credit card on your site?

We strive to ensure that every credit card transaction occurs within a secure environment.


Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards.


When purchasing from WorkwearHub your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.


Because credit card information has been encrypted, it is completely invisible; even to our customer service team.


View our Privacy Policy for further information.

My credit card details are not being accepted. What's wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue, please contact our Customer Service Team on 1300 488 573.

My computer froze while processing payment. How will I know that my payment went through successfully?

All successful orders and transactions will receive a confirmation email after purchase.

 

If you do not receive a confirmation email, please contact our Customer Service Team on 1300 488 573.

Does WorkwearHub pay shipping costs for returns?

Yes we do! If you are not happy with your purchase, you may return your item to WorkwearHub for a full refund within 100 days of purchase. Your item must be in an unused condition with all tags attached and in the original packaging. For more information please see our returns page.

How long will it take to receive a refund?

We will refund your purchase within 7-10 days of receiving your returned item.

 

Your refund will be issued through the same transaction method used to make the original purchase.  For further information please see our Returns Policy . 

What if the item I received is not the one I ordered?

If you have received an item different to the one you ordered, please contact our Customer Service team on 1300 488 573.

Can I exchange an item?

If you would like to exchange your item we recommend placing a new order on our website and returning your original item for refund, to avoid exchange items selling out.

What should I do if the item received is faulty?

If you think your product has a defect, please contact Customer Service as soon as possible to notify us of the defect.  We will issue you with a RMA number.

 

Once we receive your returned product, we will assess it and may also consult with the supplier and manufacturer.

 

If the product is found to be faulty you will receive a full refund, including any postage paid by you. This may take longer than 7-10 days as a third party may be involved in the assessment.

 

See our Returns page for more information.

 

What is WorkwearHub's Privacy Policy?

WorkwearHub respects your privacy.  Visit Privacy Policy for more detail.

I have changed my contact details – how do I update my details on my account?

Click the My Account tab on the top right hand side of the WorkwearHub home page.

 

You will then be prompted for your account details.

Scroll down to find your account information. Click  'edit' next to 'contact information'.

Change your contact details and click ‘save’.

How often are new products added to WorkwearHub?

We load new products and restock existing products each week, to ensure we stock the largest range and biggest brands.

Does WorkwearHub have a newsletter? How do I sign up?

Yes we do! To sign up and receive Product Updates and Special Offers, go to our home page and subscribe. You will also receive $10 off your first order! 

What does "Being Prepared" mean in my order status?

If your order is "Being Prepared" it means that we are preparing your order and getting your products ready for shipping. If you have any questions on delivery times, please contact us by phone, email or on live chat.